Reviews for JEMSCO CAR DEALERS, RAYLEIGH
1/5 from Joe
3 years ago
3 years ago
Horrendous experience costing me £700+ within 5 months.
Brought a car 5 months ago from Jemsco. Assured me alot of work had been done and CamBelt etc had been replaced from another garage.
About 4 months into my purchase the coolant started leaking. Found out that this was due to a leaky water pump! Jemsco offered very little help with no effort to entertain the fact this car had been sold to me with the understanding this was a new fitting in the car!
I admitted to myself that because it was out of warranty ( 3 months ) my only hope was to find out about the warranty on the parts that were fitted. Again no help from Jemsco informed me to check the service book when they had already explained they wanted nothing to do with it... even though the service book they gave me shows that I have gone down in miles over the last 12 months from their previous service!!
Ended up getting it done from an external source and of course the belt and the pump were NOT new at all. Worst experience ever with any car sales and well and truly live up to the expectations of being a typical dodgy car garage.
Not happy at all...
5/5 from John
3 years ago
3 years ago
Excellent service, top quality plus really helpful and friendly, just how buying a car should be! I just bought a car from Martin at Jems Co last week and it was a delight as there was no pressure and the whole process was relaxed, professional and totally stress-free including the changeover of a personal number plate.
If you want a great car dealer with terrific cars at great prices, look no further.
EXCELLENT 5* thank you Martin for a brilliant car and geat deal.
5/5 from Tina
5 years ago
5 years ago
On monday I picked up my car from this company and I am so pleased with the service. I never felt pressured to make a purchase at all. I was given honest information about the two cars I had a test drive in. John was great showing me and my partner the two cars and booking in the test drives. Once i had decided, Martin dealt with all the paperwork and my new car was ready for me to drive away! Very friendly, reliable service from a local family business - I can definitely recommend them.
5/5 from Justin
5 years ago
5 years ago
Just want to say thank you to Luke and the team. From the 1st contact the service was excellent. They did everything they said in fact went beyond when they prepared the car.
This is my daughters 1st big purchase and she is over the moon with her new car its in Great condition. Thank you will definitely recommend when people ask.
I have worked in Sales in the Motor Trade for 22 years so appreciate a great service . Thank you again to all the team
5/5
5 years ago
5 years ago
What a breath of fresh air to find such an honest and courteous pair of gentlemen. Fantastic service throughout from start to finish. We were welcomed and not a hint of hard sell, just very helpful and a very good range of cars. We bought our Nissan juke and its spotless and mechanically perfect, we are so pleased. I cant recommend these chaps high enough. Thank you so much.
5/5 from Ellie
5 years ago
5 years ago
Had a great experience buying my first car (fiat 500) at Jems Co - The lovely salesmen wasn't at all pushy and was happy for me to have time to go away and think about it. He took me for a test drive and was a lovely man. I never felt pressured at all. They arranged delivery of the car as I was not local and did a full service and valet on my car too before delivery! They also taxed it; it was a great (and fair) deal for a great little car. I have been driving it for almost 2 months now and have encountered no issues so far. It can be a worry, especially for young women when looking for their first car, trying to find a fair deal and not be taken advantage of. Thank you Martin and team!
5/5 from Chris
5 years ago
5 years ago
I purchased a used Fiesta on Sunday, the salesman I met was very helpful, polite, no pressure and willing to help wherever possible. The car I bought was fully prepared, valetted, and ready to go 2 days later. Upon picking the car up, everyone was friendly, courteous and everything was ready to go as promised. A pleasure to deal with and would highly recommend to anyone looking for a nice, great value used car.
5/5 from STEVE
7 years ago
7 years ago
Excellent service. We purchased a car couple of months ago and had a few problems with it. Martin was very good and helpful in sorting the problems out. We eventually decided to change the car for another one which they done with no arguments. A very professional and helpful company. Would highly recommend.
5/5 from Shaun
7 years ago
7 years ago
I have been extremely impressed by the quality of Jemsco. Very reasonably priced, good quality cars and an abundance in stock.
The team have gone above and beyond with the pre- sale care, and have provided an extremely attentive service throughout.
Would thoroughly recommend to anyone, and will certainly be my first port of call when looking for cars in the future.
5/5 from Helen
8 years ago
8 years ago
100% recommend this highly professional dealership in business for over 25 years. Honest sales with no pushiness - not required when the cars speak for themselves. In addition to doing exactly as agreed, they actually discovered something while prepping the car for pick up, brought it to my attention and rectified it. Great communication and organisation - paperwork all in order. Jemsco was an absolute pleasure to deal with from start to finish and they would be my first port of call if in the market again. Of course, they've sold me such a good car that this won't be for a fair while yet...